Rosa will be speaking on ”Hawaii's Values in Team Management.” In Hawai‘i, the sharing of Aloha is largely thought of as the epitome of exceptional customer service. It is that and more, for Aloha is the rootstock value which guides all others in our islander’s Sense of Place, and in our industry. In this talk, Rosa will share more about values centered culture-building in the workplace, and the values specific to team management: Aloha & Ho‘okipa as the focus of guest service, Lōkahi & Kākou as the how-to values of well-functioning teams, and Mālama & Alaka‘i in stewardship, management and leadership.
Principal of C5 Sales Solutions
Diana Williams has learned a lot about sales in her career to date, and she will be sharing insights with us, including her views on some of the key aspects of sales and how they relate to everyone. She will discuss the importance of influential conversations and connecting with others. Do you have the “sales” skills and the right mindset you need to create more meaningful and effective relationships, standout results and ultimately return opportunities? If not, join us on December 8th to get some. Why? Simply because “Sales is Everybody’s Business.”
Strategic Partnerships Manager at Airbnb
Amanda Felson leads Airbnb's Listing API Program, which has grown from 4 to 30 partner integrations in 2016. Prior to joining Airbnb she managed Global Product and Sales Strategy for Twitter's Performance Marketing business, working with Fortune 500 companies on social media marketing strategy and execution. She is a graduate of Stanford University and lives in San Francisco, CA.
Press Secretary, Airbnb
As a member of Airbnb's public policy team, Laura shares stories of the ways how short term rentals empower and strengthens communities. Before joining Airbnb, she spent 11 years as an award-winning reporter for television stations and websites in the Pacific Northwest and Desert Southwest. She lives in Portland, Oregon.
Vice President, Red Sky Travel Insurance
A 20 year vacation rental industry veteran, Suzanne’s focus has been to help vacation rental managers grow their businesses by maximizing revenue opportunities. She will be sharing best practices for maximizing your profit offering travel insurance. Her unique perspective of the vacation rental market comes from her travel experiences and helping build and grow companies in the vacation rental travel market.
Customer Success Evangelist
John Suzuki is a nationally renowned speaker and HomeAway’s Evangelist responsible for sharing the latest trends and opportunities for the vacation rental managers across North America. He has been a great friend to the industry for over 12 years and has become a trusted coach and advisor for property managers in Hawaii and across the country. John started his professional career in technology with IBM in 1984 and always offers new and interesting perspectives with a fun and entertaining flair.
Author, Speaker and Partner, Type A Group
Bob Hoffman is an author, speaker, and partner in Type A Group, LLC, a company that consults to marketers, advertisers and media. He is author of "101 Contrarian Ideas About Advertising," Amazon's #1 selling advertising book for the past year. He is also author of the book "The Ad Contrarian" and "The Ad Contrarian" blog, which was named one of the world's most influential advertising and marketing blogs by Business Insider. In 2012, Bob was selected "Ad Person of the Year" by the San Francisco Advertising Club.
CEO of onefinestay
Evan will be speaking on how the leading luxury vacation rental business has mastered the art of hospitality. Prior to co-founding onefinestay Evan was co-founder and CEO of iwantBOX.com, an e-commerce menswear brand. Previously he was a Director at Kennet Partners, a technology growth equity fund based in London and Silicon Valley. And prior to that, Evan worked at boutique technology investment bank Broadview (now part of Jefferies) in New York. Evan has a BBA from University of Michigan Business School.
Ecosystem Architect for Homeaway
Chris Heuer believes that the market is no longer a battlefield, but an ecosystem in which all stakeholders, even competitors, can find success by cultivating relationships based on mutual respect and alignment of common interests. This holistic approach to the world of business comes to life when coupled with a digital ohana – an online community where people from different backgrounds who share common cause can connect as one family. He sees a world of abundance, not scarcity, where there is no zero sum game, but where everyone can be better off by operating in greater harmony.
Regional Manager of HomeAway
Walter serves as Regional Manager on HomeAway’s Government Relations team, managing public affairs and policy in the southwest portion of the United States and Canada. Walter works with property owners, property managers, local and state governments, and think-tanks on best practices and policy in the short-term rental industry. Walter has a solid background in government and community relations, public policy and urban planning.
Local Communications Consultant of Airbnb
Shane has over 15 years of experience in communications and marketing. A strategic thinker, he has a proven track record of success helping clients achieve their business goals. In 2013, he founded Peters Communications, a communications and marketing consultancy. His background includes experience in executive counsel, reputation management, business development, marketing, advertising and data analytics.
Executive Director of VRHP
Durk is currently the Executive Director of VRHP, a national organization that specializes in housekeeping principles and procedures. Prior to his current role, Durk, was the director of Housekeeping for Vacasa in Portland, Oregon. Before Vacasa, Durk was the COO of Gulf Shores Vacation Rentals in Gulf Shores, Alabama. Durk previously served as the COO of Meyer Services where he worked to diversify the services offered to property owners and unify back-of-the-house operations.